Privacy & security

Microgaming Privacy Policy
Your data How we keep it secure

At Microgaming, protecting your personal data is our top priority. In this Privacy Policy, we clearly set out what data is collected, how it is stored, and what rights you have.

Last Updated: January 2026
Core Security Pillars

We use your data How We Protect Your Data

Microgaming's Privacy Policy is built on internationally recognized technology standards and regulatory frameworks.

SSL encryption

All your data is protected with 256-bit SSL/TLS encryption — the same level of security used by banks.

Not to Third Parties

Your personal data is never sold to advertisers or third parties. Your data stays yours.

PCI DSS standards

Payment information is stored and processed in accordance with international PCI DSS standards. Card details are not stored directly.

Your control

You can view, correct, or request deletion of your data at any time. Full control remains with you.

Secure Servers

All data is stored on encrypted servers and regularly tested through security audits.

GDPR compliant

Microgaming's Privacy Policy is compliant with international GDPR regulations. Your rights are protected.

Important: By using the Microgaming website, you are agreeing to this Privacy Policy. Please read it carefully in full.

1. Introduction

Microgaming (referred to as "we", "the platform", or "the site") has been delivering online gaming services worldwide since 1994. This Privacy Policy ("Policy") is a transparent and detailed agreement between Microgaming and our users regarding the protection of personal data.

This Policy clearly sets out — what types of data are collected while using the microgaming.wine website, where and for how long that data is stored, the purposes for which it is used, and your legal rights over your data. This Policy has been written in plain English with our valued players in Bangladesh in mind.

By accessing the Microgaming platform, creating an account, or playing any game, you automatically accept this Privacy Policy. If you have any questions, please reach out to our support team.

2. What Information We Collect

When you register and use our services at Microgaming, we collect various types of information. This falls into two categories — data you provide directly, and data collected automatically.

We only collect data that is strictly necessary to deliver our services properly. We are conscious and committed to not collecting unnecessary or excessive information.

Data Type Example Reason for Collection
Identity Information Name, date of birth, NID number Account verification & KYC
Contact Information Email, phone number, address Support & Notifications
Financial information Payment methods, transaction history Deposit & Withdrawal Process
Technical Information IP address, device type, browser Security & Fraud Prevention
Gaming information Game history, betting patterns Service Improvement & Responsible Gaming
Cookie data Session data, preference settings Improving the website experience

3. How Your Information Is Used

Microgaming uses your data only for specific, legitimate purposes. We never sell your information to third parties for advertising. Below, we clearly outline every reason your data may be used.

  • For account creation, verification, and management
  • To process deposits, withdrawals, and financial transactions
  • To provide customer service and technical support
  • To send promotional offers and bonus information (with your consent)
  • To prevent fraud, money laundering, and other unlawful activities
  • To analyze usage patterns and ensure responsible gaming
  • To meet legal obligations and fulfill regulatory authority requirements
  • To improve platform performance and enhance user experience
Our commitment: Microgaming never sells your data for profit. Every reason your data is used is clearly defined and directly related to the services you receive.

4. Data Storage & Retention

Microgaming stores your data on secure, encrypted servers. Our servers undergo regular security audits, and only authorized personnel can access data on a need-to-know basis. Access logs are maintained and reviewed on a routine basis.

Due to legal obligations, certain data must be retained for a set period even after an account is closed. Financial transaction records are typically kept for up to 5 years — a requirement under international anti-money laundering laws.

  • Account information: For the duration of active account + 5 years
  • Financial transactions: Up to 5 years (legal obligation)
  • Gaming history: Up to 3 years
  • KYC documents: Up to 5 years after verification
  • Support Conversations: Up to 2 years
  • Cookie data: Up to 1 year from the browser session

5. Data Sharing Policy

Microgaming never sells your personal data to third parties. However, in certain specific circumstances, limited data sharing may be necessary. These cases are clearly outlined below.

Please Note: Before sharing data with any third party, we ensure they are contractually bound to uphold Microgaming's privacy standards.
  • Payment Provider: Only the financial information necessary to complete a transaction
  • Identity Verification Service: Limited document data to complete the KYC process
  • Legal authorities: Upon a valid court order or lawful request from a regulatory body
  • Fraud Prevention: To relevant authorities to prevent fraudulent activity
  • Advertiser: Never — our position on this is absolute
  • Data Broker: Never — your data is not a product for sale

6. Cookie & Tracking Policy

Microgaming uses cookies to enhance your browsing experience. Cookies are small text files stored in your browser. They help remember your preferences, maintain your login session, and improve overall website functionality.

We use three types of cookies: essential cookies (required for the website to function), functional cookies (to remember your preferences), and analytics cookies (to understand how the website is used). You can manage cookies at any time through your browser settings.

Tips: Disabling cookies may limit certain features of the website. Disabling essential cookies may cause issues with login and payment-related services.

7. Your Rights

At Microgaming, you have clear, legally recognized rights over your personal data. In accordance with international privacy regulations, we fully respect these rights and process all requests within 30 business days.

Right to Access Information

You can request a copy of all the data we hold about you at any time.

Right to Rectification

If any of your information is inaccurate, you may request a correction.

Right to Erasure

You may request deletion of your data unless retention is required by a legal obligation.

Right to Object to Processing

You may object to the processing of your data for specific purposes.

Data Portability

You have the right to receive a copy of your data in a machine-readable format.

Right to Restrict Processing

You may request a temporary suspension of processing your data under certain circumstances.

To exercise your rights: Email us at [email protected]. We will respond within 30 business days.

8. Protection of Minors' Data

Microgaming strictly does not provide services to anyone under the age of 18. Age is verified during registration, and additional documentation may be requested in cases of doubt. If we become aware that data from a minor has been collected, it is deleted immediately and the associated account is closed.

For parents: If your child has accidentally created an account, please contact us immediately at [email protected]. We will act promptly.

9. Our Security Measures

Microgaming uses industry-leading technology and practices to safeguard your privacy. Our security infrastructure is continuously updated and regularly audited by independent security experts.

  • 256-bit SSL/TLS encryption — applied to all data transmissions
  • AES-256 encryption — for data at rest
  • Two-Factor Authentication (2FA) support
  • PCI DSS Level 1 certified payment processing
  • 24/7 network monitoring and intrusion detection
  • Regular third-party security audits
  • Principle of Least Privilege at the staff level
  • Users are notified within 72 hours of a detected data breach

10. Privacy Policy Changes

Microgaming may update this Privacy Policy from time to time. Changes may be driven by new legal requirements, the introduction of new services, or technology upgrades. For significant changes, we will send advance notice to your registered email address.

Continued use of Microgaming after a revised policy takes effect will be considered acceptance of the updated terms. The latest version will always be available on this page. Check the "Last Updated" date at the top of the page to confirm you have the most recent version.

11. Contact Us

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our dedicated privacy team. We offer support in both Bengali and English.

Email (privacy)
[email protected]
General Support
[email protected]

To request data deletion, correction, or portability, email us at the address above with "Data Request" in the subject line. We will respond within 30 business days.

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